The successful nurse manager applies Anderson's rules for successfully working with people, which include what two statements? (Select all that apply.)
1. It is better to understand people than to judge them.
2. There is a reason for every behavior.
3. Follow the Golden Rule when working with people.
4. The nurse manager must have control of all situations.
5. Set expectations high and people will rise to meet them.
ANS: 1, 2
Nurse managers should avoid judging, criticizing, or rejecting behavior but instead should seek to understand people according to Anderson's rules for successfully working with people. It is the nurse manager's responsibility to identify the reason for people's behavior and work with it rather than judge it according to Anderson's rules for successfully working with people.
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