During the exploration process, going beyond what is said occurs when a social worker:
A. uses the empathic understanding of clients’ messages to extend slightly what they express.
B. asks questions to encourage clients to elaborate about something they have just said or done.
C. mirrors exactly what clients say through expressed, verbal messages.
D. focusses exclusively on the nonverbal messages communicated by clients.
ANS: A
PG: 342
Feedback: Going beyond what is said (Hammond et al., 1977) occurs when you use your empathic understanding of
clients' messages to extend slightly what they express. Instead of mirroring exactly what clients say, you use your
knowledge, experience, logic, and intuition to add modestly to the feelings or meanings actually communicated
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