If your audience seems inattentive or bored, you should
A) tell a story.
B) use a hypothetical example.
C) make indirect references to the audience.
D) use more facts and statistics.
Answer: A
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A. True B. False
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a. Memo b. Business letter c. Progress report d. Proposal
In the first stage of conflict management you should examine possible solutions
a. true b. false
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