Louis has just been hired by Swift Business to lead a team of established workers. What tools might Louis use to decide how to lead his new team?
a. Hersey and Blanchard’s Situational Leadership Model
b. The Blake Mouton Grid
c. Hammer and Wrench
d. Least-Preferred CoWorker Scale
d. Least-Preferred CoWorker Scale
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Indicate whether the statement is true or false
In which step of the selling process does a salesperson set call objectives?
A) preapproach B) approach C) presentation D) qualifying E) prospecting
Informational questions are designed to: I. establish the interview theme. II. establish rapport. III. assess culpability
a. I, II, and III b. I and II only c. II and III only d. Neither I, II, nor III
One of the most important tasks in preparing well-organized messages is ________
A) using a direct organizational pattern B) providing clear recommendations C) including ample tables and charts D) grouping similar ideas together