In the context of ITIL, a(n) ________ is something that provides value to customers

Fill in the blank(s) with correct word


service. These customers can be external customers paying for a service such as access to a website or internal employees using services such as email. Business services are the services that customers can directly utilize or consume. ITSM is the implementation and management of these services.

Computer Science & Information Technology

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New records are always added at the _____ of the table.

Fill in the blank(s) with the appropriate word(s).

Computer Science & Information Technology

?Which type of IS project has the highest risk of failure?

A. ?Mandatory B. Breakthrough C. ??Enhancement D. ?Maintenance

Computer Science & Information Technology

Which of the following is NOT true about conditional formatting?

A) The Conditional Formatting Rules Manager dialog box is used to set conditional formatting conditions. B) The Conditional Formatting Rules Manager dialog box can be accessed in Layout or Datasheet view. C) Comparisons can be based on the value of the control or on a calculation that includes other values. D) Comparisons can compare a value to the value in other records.

Computer Science & Information Technology

Which of the following is NOT a program automatically installed with Windows 8?

A) WordPad B) Snipping Tool C) Snap D) Paint

Computer Science & Information Technology