When using an outside training expert, a complete ________ should indicate funding for the project and the process by which the organization will determine its level of satisfaction.
A. articles of incorporation
B. letter of intent
C. request for proposal
D. certificate of occupancy
E. cohabitation agreement
Answer: C
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Performance measures that reflect an organization's ability to satisfy customers better than rival firms do are referred to as ____________________ measures
Fill in the blank(s) with correct word
Which of the following CEO responsibilities does NOT correspond with those of public relations professionals?
A) sets overarching strategy and policies B) boosts the reputation of the organization C) focuses on developing key messages D) defends the reputation of the organization
"Scour your résumé" is the operative term in organizing a job search
Indicate whether the statement is true or false
Which of the following is true concerning the use of graphics in business documents?
a. Understanding and retention are enhanced by the use of graphics. b. Graphics should be selected that are appropriate for the data and audience. c. Visually presented data can be easily distorted leading the reader to form incorrect assumptions about the information. d. All of the above are true.