An _________ with customers is crucial to building loyal relationships.
Fill in the blank(s) with the appropriate word(s).
Answer : emotional connection
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Astrid, a customer service representative with NorthTel Wireless Services, was asked by one of her customers if NorthTel would be interested in joining the chamber of commerce to meet potential customers and increase its contacts in the local business community. Astrid believes this is a very good idea and approached her manager, DeShawn, about becoming a chamber member. DeShawn said to Astrid, "Because the cost of membership is over $500 and you will have to leave the office to attend meetings, I will have to get approval from management above me." NorthTel is an example of an organization with
A. decentralized authority. B. unity of command. C. work specialization. D. centralized authority. E. line managers.
Nick and Katie are having a disagreement about which movie they should go see on Saturday night. The couple works to help control their communications that permit the discovery of a mutually beneficial solution. This is an example of which type of conflict?
A. low-intensity conflict B. medium-intensity conflict C. high-intensity conflict D. pseudoconflict
In ________, the researcher provides a choice of answers, and respondents are asked to select one or more of the alternatives given
A) open-ended questions B) dichotomous questions C) multiple-choice questions D) random questions E) response-alternative questions
You should stress a product's benefits more than its features and advantages because the product's benefits are what the customer will buy.
Answer the following statement true (T) or false (F)