A patient cries as the nurse explores the patient's feelings about the death of a close friend
The patient sobs, "I shouldn't be crying like this. It happened a long time ago." Which responses by the nurse facilitate communication? Select all that apply.
a. "Why do you think you are so upset?"
b. "I can see that you feel sad about this situation."
c. "The loss of your friend is very painful for you."
d. "Crying is a way of expressing the hurt you're experiencing."
e. "Let's talk about something else, since this subject is upsetting you."
B, C, D
Reflecting and giving information are therapeutic techniques. "Why" questions often imply criticism or seem intrusive or judgmental. They are difficult to answer. Changing the subject is a barrier to communication.
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