Four potential communication barriers in cross-cultural helping that have been identified by Pedersen and Ivey (1993) include: verbal and nonverbal language problems, interference from preconceptions and stereotyping, erroneous evaluation, and __________
a. arrogance
b. stress
c. indifference
d. inflexibility
b
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When people with shared and opposed interests attempt to come to agreement, that is
a. Mediation b. Negotiation c. Arbitration d. Conflict Prevention
Microskills are _________________________________. a. communication skill units that help you to interact more effectively with a client. b. short responses you provide after each client statement
c. effective ways to promote small talk. d. small skills.
Hare argued that the intuitive level of everyday decision making was not sufficient and is superceded by another level of moral decision making. What is that level?
a. fact finding. b. critical thinking. c. consultative. d. reflective.
Which of the following is not considered a benzodiazepine:
a. Doral b. Klonopin c. ProSom d. Sonata