List five different features that are frequently included in a help desk software package that primarily impact support agents.
What will be an ideal response?
Any five of the following:
Log and track incidents
Contact information
Product information
Configuration information
Knowledge base of problem solutions
Diagnostic utilities
Communications and information resource links
Product order entry
Agent time management
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How does single-user mode differ from multiuser mode?
What will be an ideal response?
________ technology is used to make free long-distance calls
Fill in the blank(s) with correct word
One way to select a range of cells is to click the first cell in the range and hold down the ________ key while clicking the last cell in the range
A) Enter B) Ctrl C) Tab D) Shift
To create digital audio that a computer can play, ____ of the analog sound wave are collected at periodic intervals and stored as numeric data.
A. pitches B. samples C. bytes D. traces