The efforts of the individual practitioner will not have much impact on the ability to provide culturally competent care unless expectations for culturally competent practice are woven into the fabric of the healthcare organization. Outline the guidelines that Green (1999), Hutchinson (2003), Lum (2003), and Mor Barak (2000) suggest are needed for a culturally competent organization.

What will be an ideal response?


Ans: Diversity should be reflected in all levels of the organization, from clients to the board of directors; The organization should conduct and support ongoing training and communication about diversity issues and multicultural communications; Staff should be actively engaged in learning about the community, its norms, values, and formal as well as informal resources. Particular attention should be paid to preferences for care giving and care receiving; Staff should engage in active outreach, attending local functions, giving presentations at community organizations, etc., particularly when a targeted population is suspicious of Western bioscience; Staff should maintain working relationships with other organizations that serve the targeted population, such as ethnic agencies.

Social Work & Human Services

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