When you have a difficult patient on the telephone line, the best approach is to be ________ while remaining in control of the situation.
A. empathetic
B. talkative
C. casual
D. pitying
Answer: A
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Which of the following countries does NOT have a government-managed health care system?
a. Canada b. France c. Great Britain d. United States
You are called to the scene of a 45-year-old nonsmoker male with a history of asthma in respiratory distress. You find him lying supine on the couch. The patient is lethargic but can answer all your questions appropriately. He is diaphoretic, and complains of being cold, coughing, and having difficulty breathing for the past 3 days. His vital signs are blood pressure of 110/70, heart rate of 116,
respiratory rate of 24, oxygen saturation of 93%, and temperature of 100.6°F. You hear rhonchi in the left lobes and he is coughing up yellow-tinged sputum. What condition do you suspect? A) Pneumonia B) Asthma C) Silent myocardial infarction D) COPD
A ________ claim is one that is never accepted into the payer's computer system because of invalid information, such as an incorrect patient identification number.
A. rejected B. denied C. pending D. dirty
Physicians and hospitals in the US began consolidating and integrating mainly in response to
a. increased government regulation b. pressures to contain costs c. the growth of managed care d. the demand for higher quality