The balanced scorecard measures financial and nonfinancial performance of a business. The balanced scorecard measures four areas. Identify one of the following that is not included as a performance measurement
A) Internal Process
B) Financial
C) Innovation and Learning
D) Employees
D
You might also like to view...
Procter & Gamble makes a variety of different cleaners, detergents, and polishes to appeal to a variety of target markets and boost sales potential. Procter & Gamble uses a(n) ________
A) full line strategy B) undifferentiated strategy C) limited-line strategy D) contracting strategy E) marketing mix orientation
Which of the following is not a "tool" of the New Public Management movement?
A. privatization B. outsourcing C. centralizaton D. competition among service providers
Answer the following statements true (T) or false (F)
1. There is no way for an organization to prepare for environmental change. 2. Re-creation happens in response to a major external event. 3. If an organization is in the process of tuning, it does not need to pay attention to changes in the environment. 4. Anyone in the organization can hold multiple change roles throughout the change project. 5. Organizations can only undergo one change at a time.
Benchmarking requires the comparison of your firm to other organizations; it is not appropriate to benchmark by comparing one of your divisions to another of your divisions
Indicate whether the statement is true or false