Which of the following is a true statement regarding the appropriate use of the telephone in selling?
A) The telephone is an ineffective and time-consuming way to keep the customer informed.
B) The telephone provides instant communication at a lower cost than other methods.
C) The telephone is beneficial for building customer goodwill after a sale.
D) The telephone is preferred over email by nearly all customers.
E) The telephone should rarely be used to thank a customer.
C
You might also like to view...
If a portfolio manager had to estimate the fair value of real estate, which of the following would he/she most likely identify as the level of inputs to determine this?
a. Level 1. b. Level 2. c. Level 3. d. None of these.
The oral presentation is not important because the executives are also given a written report with all the important information in it
Indicate whether the statement is true or false
Which of the following is not a goal of a system of internal control over merchandising transactions?
A) Keep credit losses as low as possible. B) Prevent the theft of cash and inventory. C) Keep the maximum amount of inventory on hand at all times. D) Keep enough cash on hand to take advantage of purchase discounts.
Choose the correct verb in parentheses. (Lead, Led) by Whitaker and Ramirez, the team opened a 15-point lead in the first quarter