What type of communication skills would be especially helpful for an employee who interacts with a customer on a regular basis?

A) Managing and organizing
B) Leadership and speaking
C) Cultural and writing
D) Reading and writing
E) Listening and speaking


Answer: E
Explanation: E) Writing is not the only communication skill that makes you a more valuable employee. As a customer service representative, you can retain customers and attract new ones by answering their questions efficiently and communicating solutions to their problems.

Business

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