Poorly provided service experiences tend to be _______ correctable than a defective, manufactured product.
a. neither more nor less
b. more
c. less
d. far more
c. less
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Which of following practices is not considered an effective means of reengineering business systems?
A. Improving the accuracy of cost allocations B. Increasing non-value added activities C. Identifying the best practices used by world-class competitors D. All of these are effective means of reengineering business systems.
The recipe for a product is referred to as a?
a. Bill of lading b. Bill of materials c. Bill of inventory d. Bill of cache
Reasons why an insured might add a scheduled personal property endorsement to a homeowners policy include which of the following?
I. To lower the premium by limiting the perils covered II. To obtain higher limits for certain personal property A) I only B) II only C) both I and II D) neither I nor II
Which of the following would be considered an indirect competitor of Priceline?
A) Travelocity B) Expedia C) Orbitz D) TripAdvisor