Which comment by the nurse manager would indicate that the hospital places a high value on patient safety?
a. "We have safety posters throughout the hospital that encourage people to report problems."
b. "We have monthly safety in-services."
c. "We encourage patients and families to participate in the Joint Commission's Speak Up program."
d. "All employees are required to update their knowledge of safety practices each year."
C
Encouraging patients and families to speak up via public forums indicates the hospital's willing-ness to hear and accept the perceptions of their consumers. Option c is the only choice that goes beyond standardized practices that have been in place in hospitals for decades. Punishing those associated with the error prevents prompt and accurate reporting for fear of disciplinary action. Denying errors occur is not reality-based.
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