Answer the following statements true (T) or false (F)
1. The Juran Trilogy was published by Joseph Juran in 1986 after almost fifty years of research.
2. Quality planning, monitoring, and management are the three processes included in the Juran Trilogy.
3. The Juran Trilogy reminds us that knowing the needs, wants, expectations, capabilities, and behaviors of targeted guests are the starting point of a delivery system.
4. Service standards should be established at the end of the planning process.
1. True
2. False
3. True
4. False
You might also like to view...
The cognitive capacity to consider the world from another individual's viewpoint defines a negotiator's ________-taking ability.
Fill in the blank(s) with the appropriate word(s).
Differential analysis can aid management in making decisions on a variety of alternatives, including whether to discontinue an unprofitable segment and whether to replace usable plant assets
Indicate whether the statement is true or false
Define human resource management? Why is it important?
What will be an ideal response?
Explain what a "right-to-work" law is and discuss how it is harmful to unions.
What will be an ideal response?