A teenage patient is using earphones to listen to hard rock music and is making gestures in rhythm to the music
The nurse assesses the amount of urine output in the Foley catheter and leaves the room. What communication technique is demonstrated in both of these situations?
a. Blocking
b. Filtration
c. Empathy
d. False assurance
ANS: B
Correct: Filtration is the unconscious exclusion of extraneous stimuli in communication.
Incorrect:
a. Blocking occurs when the nurse responds with noncommittal or generalized answers.
c. Empathy is the ability to mentally place oneself in another person's situation to better understand the person and to share the emotions or feelings of that person.
d. False assurance is showing a lack of concern or a lack of knowledge by responding with meaningless answers such as "don't worry." The patient might even conclude that the nurse is trivializing his concern or is patronizing.
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