What are integral components of a downtime communication plan? (Select all that apply.)
a. Who needs to know the details?
b. Who has passed the annual charting review exam?
c. What details are needed?
d. What systems and workflows are impacted?
e. Who is going to communicate the information?
f. When is the next Joint Commission review scheduled to occur?
ANS: A, C, D, E
Who needs to know what details, what systems and workflows are impacted, and who is going to communicate the information are critical components of a downtime communication plan. Which personnel have passed the annual charting exam would be communicated at a unit-based level to the employees and the unit management. A Joint Commission announcement would be a general announcement to all personnel but is not associated with downtime communications.
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