You are having a difficult time controlling bleeding from a small skin avulsion on a patient's ankle. Which one of the following statements made by the patient best explains why control has been difficult to achieve?
A) "I take Coumadin for my irregular heartbeat."
B) "My blood pressure sometimes runs a little high."
C) "I take steroids for my lung disease."
D) "I drank a lot of alcohol last night."
A
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When the medical assistant directs phone calls to other numbers in the practice, this is termed:
A) triaging. B) using the hold feature. C) routing. D) using the telephone directory.
The term for a percentage of medical charges patients are responsible for according to their insurance plan contracts is
A. aggregate deductible. B. deductible. C. copayment. D. coinsurance.
Which of the following behaviors is NOT a preventable cause of mortality in the United States?
a. Diet b. Lack of exercise c. Tobacco usage d. All of the above
Continuing education for the RMA is available through which of the following publications?
a. Professional Medical Assistant b. Journal of Continuing Education Topics & Issues c. STEP Continuing Education d. CMA Today