Which of the following can influence how satisfied a customer is with a service?
A. Uncontrollable situational factor
B. Customers' emotions
C. Product features
D. Customers' perception of service quality
E. All of the above
Answer: E
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Indicate whether the statement is true or false
Defenses that may be asserted against a holder in due course are called:
A) personal defenses. B) real defenses. C) special defenses. D) holder in due course defenses.
Prime costs are defined as:
A. manufacturing costs plus non-manufacturing costs. B. manufacturing overhead plus direct labor. C. variable costs equal fixed costs. D. direct labor plus direct materials.
Congress may burden interstate commerce while states:
a. may also burden interstate commerce b. may not burden interstate commerce unless allowed by Congress c. may only burden interstate, but not intrastate, commerce d. may burden interstate commerce in the interest of increasing intrastate commerce e. none of the other choices are correct