List four techniques for dealing with difficult personalities, or someone who is angry, during a telephone conversation. How does each of these techniques help to build trust and rapport with a client? How will the way the paralegal handles this conversation help or hurt his or her reputation within the firm?
What will be an ideal response?
A student should detail these elements: (a) Show empathy and respect. “What you
are telling me is important.” (b) Listen to understand. “Tell me what happened.” (c) Uncover
the expectations. “Will you tell me what you feel needs to be done?” (d) Repeat the
specifics. “Let me be sure I understand.” (e) Outline the solutions. “You have several
choices.” (f) Take action and follow through. These are all important elements to help defuse
a difficult situation and ultimately build trust with a difficult client.
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Excessive bail is prohibited by:
a. The Bail Act b. The Eighth Amendment c. The Fourth Amendment d. The Sixth Amendment
To qualify as an employer under Title VII a person must employ
a. 10 people b. 15 people c. 25 people d. 50 people
Even when it is known the courtroom is "wired," the legal team should:
a. check for the judge's preferences. b. check with the courthouse personnel for security clearance. c. check for compatibility with their equipment. d. all the above
Diversity of citizenship
A. constitutes a basis for federal court jurisdiction under the Constitution. B. refers to controversies between citizens of a state and citizens of a foreign country. C. refers to controversies between citizens of different states. D. All of the above.