This question contains two parts; be sure to answer both. First, define formal communication in an organization. Second, imagine that you manage a company that is going through layoffs. The company plans to lay off 15 percent of the workforce. Provide an example of how you might use each of the three types of formal communication to communicate with employees about the layoffs.
What will be an ideal response?
Formal communication follows the chain of command and includes official communications. It can be vertical (upward or downward), where bosses communicate with employees and vice versa. Horizontal, meaning laterally (sideways), where communication flows within and between work units and whose main purpose is coordination, or external, meaning communication flowing between people inside and outside the organization, such as to customers, shareholders, etc.
Students should then give an example of how they might use each type of formal communication to communicate about the layoffs.
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