Appropriate and effective marketing metrics must be designed to identify, track, evaluate, and provide key benchmarks for improvement. In the context of change drivers affecting the future of marketing, this reflects the ________.

A. shift to justifying the relevance and payback of the marketing investment
B. shift to product glut and customer shortage
C. shift in information power from marketer to customer
D. shift in generational values and preferences
E. shift to distinguishing Marketing ("Big M") from marketing ("little m")


Answer: A

Business

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