Maintaining eye contact, leaning toward the patient, and nodding your head are all good exam-ples of what communication technique?
a. Clarifying
b. Empathizing
c. Attending
d. Reflecting
ANS: C
Attending involves the use of gestures and posture that communicate one's attentiveness. At-tending also involves confirming remarks such as, "I see what you mean."
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a. Continuing education classes b. Compliance events c. Safety meetings d. Patient education pamphlets
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a. Absence of sweating over one side of the face b. Profuse sweating over one side of the face c. Ptosis d. Constricted pupils
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A) coronary artery B) coronary sinus C) coronary circumflex D) coronary branch
The patient is seen for chronic middle ear infection. Conservative treatment with antibiotics would not clear the infection, so it was elected to perform a(n) _______________ to remove the infection.
a. mastoidectomy b. otoplasty