Evaluation research is conducted in "real world" settings and therefore usually follows classical experimental designs
a. True
b. False
Answer b,
Communication & Mass Media
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Which of the following is not necessarily an important step for an organization to take when rectifying a mistake to a customer?
A. Apologizing to the customer B. Offering atonement C. Solving the problem D. Involving top management in solution
Communication & Mass Media
Empathizing goes beyond understanding to also identify emotionally with your audience members' views
Indicate whether the statement is true or false
Communication & Mass Media
An inspirational speech is often similar to ________ speech.
A. a persuasive B. an entertaining C. an informative
Communication & Mass Media
Changing behavior works best when the people who are being asked to change are not allowed to participate in formulating the new behavioral goals
a. True b. False
Communication & Mass Media