Evaluation research is conducted in "real world" settings and therefore usually follows classical experimental designs
a. True
b. False
Answer b,
Communication & Mass Media
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Changing behavior works best when the people who are being asked to change are not allowed to participate in formulating the new behavioral goals
a. True b. False
Communication & Mass Media
Which of the following is not necessarily an important step for an organization to take when rectifying a mistake to a customer?
A. Apologizing to the customer B. Offering atonement C. Solving the problem D. Involving top management in solution
Communication & Mass Media
Empathizing goes beyond understanding to also identify emotionally with your audience members' views
Indicate whether the statement is true or false
Communication & Mass Media
An inspirational speech is often similar to ________ speech.
A. a persuasive B. an entertaining C. an informative
Communication & Mass Media