Evaluation research is conducted in "real world" settings and therefore usually follows classical experimental designs

a. True
b. False


Answer b,

Communication & Mass Media

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Which of the following is not necessarily an important step for an organization to take when rectifying a mistake to a customer?

A. Apologizing to the customer B. Offering atonement C. Solving the problem D. Involving top management in solution

Communication & Mass Media

Empathizing goes beyond understanding to also identify emotionally with your audience members' views

Indicate whether the statement is true or false

Communication & Mass Media

An inspirational speech is often similar to ________ speech.

A. a persuasiveĀ  B. an entertainingĀ  C. an informativeĀ 

Communication & Mass Media

Changing behavior works best when the people who are being asked to change are not allowed to participate in formulating the new behavioral goals

a. True b. False

Communication & Mass Media