You are a Sergeant who supervises an officer who is a known malcontent. This officer's performance is affected by his poor attitude

Question

You know that you can help this complainer toward better behavior only after you have reassured them that you are trying to help—not looking for an excuse to get rid of them, identify five specific strategies that you will employ to correct the officer's behavior.

Answer 1

1 . Listen patiently to what the employee has to say before making any comment of your own.
This act on your part may be sufficient to resolve the difficulties.
2 . Refrain from criticizing or offering hasty advice about the employee's problem.
3 . Never argue with a police employee while you are in the process of counseling.
4 . Probe beyond the mere words of what the employee says; listen to see if the person is trying to tell you something deeper than what appears on the surface.
5 . Recognize what you are counseling an employee for. And don't look for immediate results. Never mix up the counseling interview with some other action you may want to take, such as discipline.
6 . Depending on the nature of the situation, multiple sessions may be necessary.
7 . If after two counseling sessions you are not making progress, you should consult with your manager about other options.
8 . Look at your task as a fact-finding one, just as in handling grievances.
9 . Recognize your own limits in handling these situations. You're not a clinical psychologist; you're a person responsible for getting results out of your assigned staff.
10 . If all else fails, then you still have your prerogative to use discipline or seek psychological assistance.