Which is true?
A. Service Level Agreements are only used with external service desks; internal service desks do not need them.
B. Service Level Agreements outline the services that the service desk will provide to the customers; Customer Agreements outline the customer's responsibilities.
C. Service Level Agreements spell out the services the service desk will provide to the customer, the customer's responsibilities, and how the service performance will be measured.
D. Customers write Service Level Agreements to ensure that they include all services they want supported and the corresponding time frames for that support.
Answer: C
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Any difference between the fair market values of the securities and their cost is a realized gain or loss
a. True b. False Indicate whether the statement is true or false
The trait approach to leadership ______.
A. determines the most important traits in a highly objective way B. has produced a definitive list of specific leader traits C. examines leadership outcomes of groups and teams D. has been used in research for the past 100 years
Adjusting entries are designed primarily to correct accounting errors.
Answer the following statement true (T) or false (F)
The Society for Human Resource Management and the Ethics Resource Center found the most common reason an employee was pressured to act unethically was ______.
a. schedule stress b. wanting to help the team c. directives from a boss d. need for personal gain