How do Six Sigma and TQM relate to each other?

Question

What will be an ideal response?

Answer 1

Total quality management (TQM) refers to an organizational culture that is dedicated to continuous improvement and the production of high-quality products and services, ultimately resulting in higher levels of customer satisfaction. 73 TQM, according to those who espouse and practice it, combines technical knowledge and human knowledge. To deal with the inherent complexity and variability of production and service delivery technology, people must be empowered with authority to make necessary decisions and must be enabled with knowledge to know when to exercise that authority.
Two common techniques used in the implementation of TQM include benchmarking and Six Sigma. Benchmarking is the process in which organizations monitor and adapt the best practices of their competitors in order to make continuous improvements. Another popular TQM technique developed by Motorola in the mid-1980s, Six Sigma, is a quality standard and management process that specifies a goal of no more than 3.4 defects per million opportunities. At six sigma, a product or process has reached a high level of quality meaning that it is defect-free over 99 percent of the time. Six Sigma can be used to analyze any product or service defects-errors on billing statements, poor customer service, or faulty brake systems on automobiles-that result in customer dissatisfaction. Six Sigma has been used in many organizations, including General Electric, Raytheon, and Xerox.