Which of the following quality gurus introduced both the quality circle and the cause-and-effect diagram?
a. Joseph Juran
b. Armand Feigenbaum
c. Kaoru Ishikawa
d. W. Edward Deming
c. Kaoru Ishikawa
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One of the ways a company like Caterpillar could increase the customer-perceived value of an offer, relative to a competitor like Komatsu, is to increase the total customer benefit by improving psychological benefits of its product, services,
people, and/or image.
A person with high job satisfaction will tend to have ________ life satisfaction.
A. low positive B. high negative C. weak D. moderate E. high
OD values have transitioned over time and have, for exaxmple, moved away from «use of status for maintaining power and personal prestige » toward a view of ______.
a. confirming them as human beings b. making appropriate confrontation c. use of status for organizationally relevant purposes d. greater emphasis on collaboration
Free cash flow is the amount of cash available from operating activities before paying for planned investments in long-term assets
Indicate whether the statement is true or false