Jiffy Lube, a franchiser of 10-minute oil and lubrication services, has been plagued by a lack of consistency across franchise outlets. The lack of consistency has resulted from Jiffy Lube's failure to require franchisees to adhere to common service standards as it rapidly expanded its franchise business across the U.S. Jiffy Lube's failure to require franchisees to adhere to common service standards has led to provider ________ of the gaps model of service quality.
A. Gap 1
B. Gap 2
C. Gap 3
D. Gap 4
Answer: C
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Which scale typically has numbers that range from a minus end (-3 ) to a corresponding plus end (+3 ) and includes a 0 midpoint?
A) life-style inventory B) Stapel scale C) minus/plus scale D) balanced pole scale E) positive/negative scale
The adjusting entry to record the amortization of a discount on bonds payable is
A) debit Discount on Bonds Payable, credit Interest Expense B) debit Interest Expense, credit Discount on Bonds Payable C) debit Interest Expense, credit Cash D) debit Bonds Payable, credit Interest Expense
Nocturnal Products started as a luxury brand for designer apparel. Soon, the company expanded by launching its own line of premium perfumes, watches, bags, and home furnishings. This expansion allowed the businesses under the company to share a few of the common competencies in products, services, technology, and distribution. Which of the following corporate strategies is Nocturnal pursuing in this scenario?
A. niche marketing strategy B. related-linked strategy C. related-constrained strategy D. taper integration strategy
All of the following are objectives of supply management EXCEPT this:
a. Ensure the required level of purchased item quality b. Purchase the required goods and services at the lowest total cost of ownership c. Search for and develop as many suppliers as possible d. Seek ways to improve the organization’s competitive position