According to Egan, which of the following is true with regard to challenging clients?
A. Challenge should be mixed with support.
B. Challenge should not be mixed with support in order to avoid confusion.
C. Challenge and confrontation are interchangeable concepts.
D. Challenge should occur early to avoid complacency.
ANS: A
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The pattern of basic listening skills repeated for each client topic is called:
A. a reflection of meaning. B. the nonjudgmental listening cycle. C. a questioning cycle. D. a door opener.
In problem-solving groups, decisions are of higher quality when power is based on
a. Authority b. Past experience c. Expertise d. Majority opinion
A formal complaint was filed against Harry for sexually harassing a female client. A repeat offender, he was previously warned that a major sanction would be imposed if he continued his unethical actions. The ethics committee of the professional association to which he belongs most likely recommended that Harry:
A. be suspended with pay for one week. B. resign from his job. C. work without supervision on his word that he will not harass any client again. D. be expelled from the organization.
Up to _______ % of the typical cigarette is made up of leftover stems, scraps and dust.
a. 40 b. 14 c. 24 d. 64