Hernando has taken on a new case with a patrol officer, LaTonya. He is just meeting LaTonya and wants to get better acquainted. Help Hernando by giving him suggestions to start a successful conversation with LaTonya and to sustain it
What will be an ideal response?
Answer: Answers will vary, but should include that starting a successful conversation begins with a comment about something happening now, in the present moment. For example, Hernando could comment on how crowded the streets are on their patrol, or how cold the temperature is during their shift. The two most important skills involving keeping a conversation going are: (1) asking good questions and (2) listening. For example, Hernando could ask LaTonya about her most recent case and listen attentively as she speaks.
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