While researching a topic, Juan encounters a few sources that undermine his position. He should ______.
a. ignore them as diversionary
b. change his claim
c. investigate the contrary information
d. consult secondary sources
c. investigate the contrary information
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Benjamin Franklin started:
a. the first circulating library in America. b. the first American book printing press. c. the first bookstore. d. the first American publishing house.
As an audience member, Kelly tries to make eye contact with the speakers and smile and nod with encouragement. What technique for reducing speech anxiety is Kelly helping the speakers with?
a. deep breathing techniques b. channeling nervous energy c. positive listener support d. visualizing success
The list of references for your speech should include not only those sources you specifically drew information from, but also every article you glanced through while you were searching for information about your topic
Indicate whether the statement is true or false.
An organization that is customer-driven concentrates on how the client can best be served and benefited by the product and services of the organization
Indicate whether the statement is true or false.