What should be a writer's first task when composing messages containing questions and requests?
A) Providing reasons for writing
B) Deciding between a direct and an indirect format
C) Determining word choices based on the "you" perspective
D) By listing the questions or requests
E) By determining how the communication should be sent
Answer: B
Explanation: B) Decide between a direct and an indirect message when composing routine messages that ask questions or make requests. In most cases, state your request directly.
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Which of the following is NOT one of the three major global codes of ethics as indicated in the text?
a. The Caux Round Table Principles b. Kyoto Treaty c. The Organization of Economic Co-operation and Development guidelines for multinational enterprises d. The United Nations Global Impact
Which of the following is the BEST example of concise communication?
a. All those employees who are on a salary basis will not receive compensation for number of hours worked in excess of 40 hours per week. b. Compensation is not available for salaried employees who are asked to work overtime to complete the excess workload. c. It is standard company policy that those who are salaried as managers are expected to work overtime with no financial compensation. d. Salaried employees will not receive financial compensation for overtime work.
Virtual teams with the highest levels of trust displayed all of the following traits except:
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