According to Tony Hsieh, CEO of Zappos, the company devotes the greatest amount of time to
A. finding ways to improve customer-service levels.
B. seeking out new markets that will go beyond the Internet.
C. seeking out new and unusual styles of shoes from all over the world.
D. finding the fastest and least expensive modes of delivery for its products.
E. improving the website to make it faster, more interesting, and fun.
Answer: A
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