List at least four aspects of a support operation that impact the actual dollar amounts in a help desk budget.
What will be an ideal response?
Any four of the following:
Kind of user supported (internal vs external)
Method of support (face-to-face, telephone, email, chat, web-based)
Range of support services provided (full, partial, telephone hotline)
Number of support employees and how they are supervised
Method of budgeting for facilities (included in help desk vs included in IT budget)
Method of covering costs (one-time capital expenses, ongoing operating costs, leases)
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What is a ResultSet?
What will be an ideal response?
Typically, ____ are used to refer to hard drive, optical storage media, and solid state drive capacities.
A. kilobits B. megabits C. gigabytes D. megabytes
Which of the following should you use to check for opens or breaks in a copper cable by determining if the signal sent from one end reaches the other end of the cable?
A. OTDR B. traceroute C. continuity tester D. voltmeter
Split forms combine two views of two or more record sources
Indicate whether the statement is true or false