______ groups are more productive than those with an individualistic or competitive focus.
A. Collaborative
B. Cooperative
C. Dogmatic
D. Relational
B. Cooperative
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A poorly written application letter can prompt the employer to skip reading your résumé, even if you are a perfect fit for a position
Indicate whether the statement is true or false.
Although hospitality organizations are reluctant to do so, firing guests may become necessary when ______.
a. They demand too much personalized service. b. The guest experience is beyond their information-processing capabilities. c. They endanger employees. d. They complain about the selection of items.
Individual leader attributes can affect the leader’s skills, but it is the ______ themselves that are most important in addressing organizational
A. traits B. behaviors C. skills D. followers
The supply chain perspective on technology suggests that:
a. network externalities are more likely to exist at the retail level than at the end-user level. b. creative destruction is more likely to apply among categories of adopters at the end-use level than elsewhere in the supply chain. c. supply and demand ultimately determine prices, just as in more conventional markets. d. incremental innovations are more likely to occur at the supplier level of the supply chain, while more radical innovations are likely to occur at the end-user level. e. although actual end-user behavior may not have changed significantly, major innovations at higher levels in the supply chain (i.e., at the level of suppliers) can be characterized as revolutionary.