In refusing a customer's request for an adjustment, you become concerned about possible defamation charges. What should you do?
A) Stress why the customer is at fault.
B) Suggest that the customer do business elsewhere.
C) Consult your company's legal advisors.
D) Speak your mind bluntly.
E) Make the refusal verbally instead of in writing.
Answer: C
Explanation: C) Defamation cases arise if you speak or write abusively or if you treat a customer unfairly in some way. If you think you've said something or done something you shouldn't have, speak to the legal department of your company.
You might also like to view...
When an employer seeks to increase the applicant pool for its positions, no white male's rights are violated because no white male has been denied anything to which he had a legitimate ethical claim.
Answer the following statement true (T) or false (F)
All of the following statements regarding the Income Statement columns on the worksheet are true except:
A. The balances in the Income Statement debit column are expenses. B. The net income or net loss from the Income Statement columns is entered in the Balance Sheet & Statement of Retained Earnings columns. C. The difference between the totals of the Income Statement columns is net income or net loss. D. The balances in the Income Statement credit column are revenues. E. The balances in the Income Statement credit column are unearned revenues.
Evidence suggests that two-sided arguments work best when:
a. The audience is not well-educated b. The audience will not be exposed to any other form of counterpersuasion c. The audience initially agrees with your position d. You want your message to endure e. None of the above
A disadvantage associated with the model stock approach to the determination of space needs is that _____
a. distinctive items with low sales or profit levels may not be stocked b. seasonal items may be placed in improper locations c. impulse goods may not be stocked in adequate quantities d. product placement may not follow normal shopper patterns