Describe the relationship between job satisfaction and organizational behavior (OCB).
What will be an ideal response?
Answers will vary. Job satisfaction encourages OCB-behavior that is above and beyond the call of duty. Satisfied employees are more likely to help their coworkers, make positive comments about the company, and refrain from complaining when things at work go poorly. Going beyond the call of duty is especially important to organizations using teams, as employees in teams depend on extra help from each other to get things accomplished.Satisfied workers are more likely to want to give something back to the organization-that is, to engage in OCBs because they want to reciprocate their positive experiences. Often, employees may feel that their OCBs are not recognized because they occur outside the confines of normal job responsibilities, but they do indeed influence performance evaluations. Please see the section "Organizational Citizenship versus Counterproductive Work Behavior" for more information.
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