Yer's company has decided to let employees use instant messaging (IM) as an internal communication tool, and she wants to make sure that she's using it professionally. What should she do?
A) Make sure she's available via IM at all times so that her colleagues can always reach her.
B) Include both professional and personal contacts on the same IM contact list for efficiency.
C) Respect her receivers by using proper grammar, spelling, and proofreading in her instant messages.
D) Create an imaginative IM name for herself such as "PrettySmart1."
C
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Calculate the market share index of a business if its share development index is 85 and it has a share potential index of 12.2%
A) 87.8% B) 74.6% C) 14.4% D) 12.2% E) 10.4%
________ is the bias that arises when actual respondents differ from those who refuse to participate in ways that affect the survey results
A) Response bias B) Nonresponse bias C) Social desirability D) Interviewer bias E) Facsimile bias
Chelsea was at the front desk of the Royal Palms Hotel, where she was asked at the end of her stay if her experience was enjoyable. She then complained about the bathroom not being quite up to standard as she walked in. However, when she complained the agent just dismissed her complaint and said, I’m sorry, we will look into that. This is an example of a poor response using ______ justice.
a. equitable b. distributive c. procedural d. interactional
A prospect's initial impression about a salesperson is primarily based on the salesperson's appearance and attitude.
Answer the following statement true (T) or false (F)