Which of the following statements regarding TQM is true?
I. TQM is organization-wide and everyone's responsibility.
II. Customer focus is NOT a requirement of TQM.
III. Only junior management is involved in TQM.
A) I only is true.
B) II only is true.
C) III only is true.
D) I and II only are true.
E) I, II, and III are true.
A
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