You can use _____________ in letters and memos to help establish an informal tone
a. apostrophes
b. contractions
c. pronouns
d. commas
b
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The most significant impact of satisfying and retaining customers is ________
A) that a business can redirect marketing efforts to better serve dissatisfied customers B) that a business can redirect marketing efforts to attaining new customers C) that a desired increase in the level of profitability requires an increase in sales volume of only half as much D) that a business can eliminate the need for advertising E) that it can result in tremendous financial leverage
______ help you move from your introduction to your body to your conclusion, as well as within your main points.
a. Indicators b. Theses c. Transitions d. Markers
Which of the following is not a benefit of efficient supply chain management?
A. More tailored assortments B. Increase in product availability C. High return on investments D. Sustainable competitive advantage E. Decrease in inventory turnover
Which of the following actions does not demonstrate EML?
a. serving as a role model b. enforcing moral standards c. leading with fear d. avoiding abusive behavior