Which of the following statements about predicted service is true?
A. Predicted service is calculated by the service provider not the customer
B. With no more than three inputs, a consumer can determine the future predicted service of nearly all types of service providers on all occasions
C. Predicted service is unaffected by situational factors or personal needs
D. Predicted service estimates the level of service for all future transactions
E. If the consumer predicts good service, the level of adequate service is likely to be higher than if he or she predicted poor service
Answer: E
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