All of the following are disconfirming messages except
a. interrupting the other person.
b. giving ambiguous responses.
c. ignoring the other person.
d. using a problem-oriented approach.
e. responding with clichés.
Answer: d
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_____ are brief specific instances that can be real or hypothetical
A) Testimonies B) Examples C) Narratives D) Illustrations
Communication is symbolic because it requires that people
A) reach agreement. B) belong to culturally diverse communities. C) create shared meanings. D) are actional.
Critical listening leads to an understanding of a speech as well as an interpretation and assessment of it. This allows the listener to draw conclusions based on __________.
A. reflective judgment B. unstated assumptions C. critical opinions D. uncritical analysis
One way that warrants differ from claims and evidence is that warrants
A. must always be stated explicitly. B. must always be stated first. C. must always be worded as a question. D. do not have to be stated explicitly.