When troubleshooting a computer problem by talking to a user over the telephone, when would close-ended questions (requiring yes or no answer) be most appropriate?
What will be an ideal response?
When troubleshooting a computer problem over the telephone, if the user seems to be technically oriented, you will probably be able to ask more close-ended questions because they will know what you are talking about.
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a. Type b. Size c. Author d. Date