Maintaining your air of helpfulness decreases a customer's resistance and establishes a basis for success. Provide some suggestions for dealing with customers who have a complaint or need to exchange an item. What are the implications of having customers not receive a satisfactory remedy to their problems or complaints?
What will be an ideal response?
Here are some suggestions for dealing with customers who have a complaint or need to
exchange an item. Always keep the customer's expectations in mind when you are trying to
resolve the complaint. Be creative, but stay within the limits of your customer-service policies,
when suggesting solutions to the customer's concerns.
Customers who do not receive a satisfactory remedy often will communicate their
dissatisfaction to others using the Internet. This phenomenon is called e-whining. Several
websites exist that list customers' complaints. Other websites send an anonymous e-mail to let
the organization know that someone is dissatisfied with its product or a service. Aim to provide
the best customer service available to avoid this kind of publicity.
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Return on sales is:
a. a measure of profitability. b. a measure of efficiency. c. calculated as net income/sales. d. Both a and c answers are correct. e. All of the answers are correct.
The maximum lifetime learning credit per taxpayer is $3,000 per year.
Answer the following statement true (T) or false (F)
A business transaction is an exchange between the QuickBooks company and:
A. Employee B. Vendor C. Customer D. All of the choices are correct
The danger with inadvertent disclosure is that it can result in __________ of the attorney-client privilege.
Fill in the blank(s) with the appropriate word(s).