The nurse shares with a client diagnosed with bipolar disorder who is in the manic phase that, "The CNA will be in 20 minutes to complete your ADLs." This nurse-initiated communication will likely result in client confusion or noncompliance because:
1. The timing of the conversation was poorly chosen
2. The client was not actively involved in the decision-making process
3. The conversation relied on terms familiar only to health care providers
4. The nurse assumed that the client would accept the nursing assistant's help
ANS: 3
Medical jargon (technical terminology used by health care providers) sounds like a foreign lan-guage to clients unfamiliar with the health care setting. Limiting use of medical jargon to conver-sations with other health team members will improve communication. The remaining options may contribute to client confusion and/or noncompliance, but the heavy reliance on unfamiliar terms is the most likely primary cause in this situation.
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