Meeting and exceeding the needs and expectations of patients in a medical office is to provide excellent what?

A. Common courtesy
B. Customer Service
C. Empathy
D. Sympathy
E. HIPPA


ANSWER: B

Health Professions

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Explain what place the basic principles (autonomy, beneficence, nonmaleficence, confidentiality, and justice) play in Institutional Review Board (IRB) determinations

Health Professions

A range of values that represent the variability likely in any measurement of disease or exposure occurrence is known as a ____.

A. difference measure B. measure of association C. confidence interval for a rate or proportion D. confidence interval for a measure of association

Health Professions

You receive a call to a residence in a rural area of your jurisdiction for a patient with an acute COPD exacerbation. Upon arriving at the scene, you knock on the door and identify yourself. The patient, an elderly-sounding man, tells you that you took too long to get to him and that he has a shotgun. You should:

A) look inside a nearby window to see if he really does have a gun. B) immediately retreat to the ambulance and notify law enforcement. C) advise the patient that you got to the scene as quickly as possible. D) stay at a safe distance from the door and ask the man to walk outside.

Health Professions

Select the answer from Column II that best matches a term in Column I.

A. decision validity B. objectivity C. predictive validity possesses a trait reflected in the test D. criterion-referenced measurement E. validity F. construct validity G. face validity H. norm-referenced measurement I. reliability J. content validity K. concurrent validity L. administrative feasibility

Health Professions